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Special environment receives recognition

Visitors to the Lynda Jackson Macmillan Centre have always commented on how special it is here, how the atmosphere is unlike a hospital and how warm and friendly it feels. This special environment has now been recognised with the award of the Macmillan Quality Environment Mark (MQEM) by Macmillan Cancer Support.

When the LJMC was first built, it was the first centre of its kind and the architect was given the task of interpreting all the ideas everyone had for this fledgling service.

From the outset, the building was different from any of the other buildings on the site with its high, vaulted roof and timber-clad exterior. Once inside, instead of a white, clinical environment, visitors found warm décor, pine and cane furniture and, of course, the traditional LJMC welcome.

MQEM is the first assessment tool of its kind to assess whether cancer care environments meet the standard required by people living with cancer.

The first step in achieving MQEM was to conduct a self-assessment against the MQEM standard and gather data to support our application.

Following this, the MQEM review team visited the LJMC, taking a good look at the building and facilities. Could people find the LJMC? Were things in good order?

As well as this thorough inspection, the reviewers also talked with people – staff, volunteers and centre users – about the environment and the services before finally giving us the good news of our successful achievement of MQEM.

A comprehensive report followed which acknowledged that the LJMC services have now far outgrown the original building, once designed as 'cutting edge'. The report paid credit to staff and volunteers for coping with these limitations yet still maintaining an ambience of support and caring.

Work has already started on implementing some of the recommendations in the MQEM report. We are indebted to the Jane Kasler Foundation for its generous donation that has enabled us to buy new chairs for the Drop-in centre.

By achieving MQEM, we are proud to demonstrate to our visitors that the LJMC is:

  • Welcoming and accessible to everyone
  • Respectful of people's privacy and dignity
  • Supportive to users' comfort and wellbeing
  • Giving choice and control to people using our service
  • Listening to our users



Last updated: November 15, 2016



> Find out more about the Macmillan Quality Environment Mark



This article first appeared in the Autumn 2016 issue of the LJMC newsletter, Open Door.